yesterday i tweeted about the AWESOME (<<sarcasm font) service i get from edgepark medical supplies. and not suprisingly, there were a few people who agreed. jess, sara and steph have also had issues with them. i already have a headache just thinking about all the crap we've had to deal with.
i have given that company chance after chance. they've messed up billing, they've messed up delivery addresses, they send bills for random amounts ($16?) and when you call about it, they have no record of such a balance. i've been married for almost seven months and they STILL don't have my name right in their system, and every time i call it takes like five minutes to find me. married name, maiden name, first name? middle name - sidenote: i go by my middle name. which is SO HARD for people to understand. sigh. - no wait, it's hyphenated (umm, no it's not). 'oh yes i'll get it changed today.' are you sure? i was told that last time. and i've also tried to change it online.
they apparently set you up on auto refill plans even if you don't want them and have auto reminders call your phone every. single. day. until you respond, and most recently, when i ordered a one month supply (because i'm switching insurances june 1) and placed a refill online, apparently it was part of a 'monthly supply program' that is automatically set up to fill your orders on the first of every month.
please explain to me how that makes sense. what if i didn't order my one month supply on the first of the month? is EVERYONE using that program (which, by the way, i did not ask to be enrolled in, they automatically set me up because i ordered a one month supply ONCE) required to order at the beginning of the month? what if you run out in the middle?
so, i placed my order last week. paid for it, got my confirmation email, it said i'd get a phone call when it shipped. ...usually when i do that, i get a phone call the next day. guess what. that was a week ago. so i called them, and she said it was that auto-refill crap, and it was scheduled to PROCESS on june 1. which meant that it wouldn't even SHIP on june 1, just process. then it would take 5-7 days to get it. OHEMGEE. i asked her what i needed to do to get that rushed. she said she'd make a note. so it is being processed today, and i'll get it in 5-7 days.
oh wait, i forgot one minor detail. i'm on my last infusion set, and tomorrow is site change day. THAT IS SO FANTASTIC. luckily, i have some old sets that i'm not a HUGE fan of but i will use them in a crunch like this, but i am so beyond annoyed with this place. jess said she TOLD edgepark how bad they were and they didn't have any apology! i can't even...
i asked for suggestions on twitter of where to get supplies, and i heard about a few places. so, june 1, when my insurance changes, i'll be checking out my options.
where do you get your medical supplies?